Kaien Career ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.kaiencareer.com ("Website"), use our services, or otherwise interact with us.

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) contained therein. By using our website and services, you consent to our handling of your personal information in the manner described in this policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

Identity and Contact Information: Such as name, email address, phone number, mailing address, student status, and visa type.

Professional and Educational Background: Such as resumes, cover letters, educational history, work history, skills, qualifications, and career preferences (e.g., target industries, job titles, salary expectations).

Service Interaction Information: Such as records of services you purchased or inquired about, course completion status, assignment submissions, communication records with tutors or consultants (including emails, WeChat chat history, etc., provided with your authorization), feedback, and survey responses.

Technical Data: When you visit the Website, we may automatically collect information through Cookies and similar technologies, such as IP addresses, browser types, device information, access times, pages viewed, and referring URLs.

Financial Information: When processing payments, we collect necessary payment information (such as card type and the last four digits of the card number) through secure third-party payment gateways. Full payment information is processed directly by the payment processor, and we do not store full payment card details.

2. How We Collect Personal Information

Directly from You: When you register an account, fill out an inquiry form, purchase services, participate in events, communicate with us through channels such as WeChat, or submit your application materials to us.

Automatically: Through Cookies and log files when you browse our website.

From Third Parties: With your consent or where permitted by law, we may obtain limited professional information from partners (such as event co-organizers) or public sources (such as LinkedIn) to better serve you.

3. Why We Use Your Personal Information

We collect and use your personal information primarily for the following purposes:

To provide, manage, and improve our career development services.

To process your inquiries, registrations, and payments.

To match you with tutors, schedule courses, and provide personalized career coaching.

To send you important service notifications and administrative information (such as course reminders and policy changes).

With your consent, to send you marketing communications regarding new courses, services, events, or career opportunities (you may opt out at any time).

To conduct internal analysis, research, and reporting to improve our services and website experience.

To comply with legal obligations and protect the rights, property, or safety of ourselves and others.

4. How We Share and Disclose Personal Information

We do not sell your personal information. We only share information in the following circumstances:

Service Providers: With service providers who help us operate our business (such as payment processing, email delivery, website hosting, and customer relationship management). They only access information to perform tasks on our behalf and are committed to protecting your privacy.

Legal Requirements: To comply with laws, regulations, subpoenas, court orders, or government requests.

Business Transfers: If a merger, acquisition, or asset sale is involved, your information may be transferred as part of the transaction, and we will notify you.

With Your Consent: For other specific purposes where you have given explicit consent.

Internal Referral Opportunities: Only with your explicit and prior separate authorization will we share your resume and profile with potential employers for internal referral applications.

5. Cross-Border Transfers of Personal Information

Some of our service providers may be located outside of Australia (for example, cloud servers may be located in the United States or other locations). When we transfer your personal information overseas, we will take reasonable steps to ensure that the recipient complies with protection standards no less stringent than the Australian Privacy Principles, or ensure that the transfer complies with the requirements of the Privacy Act.

6. Cookies and Tracking Technologies

Our website uses Cookies to enhance user experience, analyze traffic, and provide personalized content. You can refuse or manage Cookies through your browser settings, but this may affect the proper functionality of the website.

7. Data Security

We take reasonable technical and organizational measures (such as encryption and access controls) to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, please note that no method of internet transmission or electronic storage is 100% secure.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required to comply with legal obligations, resolve disputes, and enforce agreements. The retention period will depend on the type of information and the nature of the services.

9. Your Rights and Choices

Under Australian privacy law, you generally have the right to:

Access and Correction: Request access to the personal information we hold about you, and request correction of inaccurate, outdated, or incomplete information.

Complaints: If you believe we have breached your privacy, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Opt-Out of Marketing: You can choose not to receive marketing communications by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.

10. Children's Privacy

Our services are primarily directed to adults. If we inadvertently collect personal information from minors under the age of 16 without parental consent, we will take steps to delete the information as soon as possible. We encourage parents to monitor their children's online activities.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our business, laws, or technology. Updated versions will be posted on the website with an updated "Last Updated" date. Material changes will be notified via a prominent notice or direct communication. We recommend that you check this page regularly.

12. How to Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us at:

Privacy Officer

Kaien Career Consulting

Email: kaiencareerconsulting@gmail.com

We will take your inquiry seriously and respond within a reasonable timeframe.